Secure bookings and compliant IT for a clinic

The background

BrightSmile Dental runs three chairs in Sydney's inner west. Bookings were phone-only, reception spent roughly two hours a day on scheduling calls, patient records sat on an ageing on-premise server with untested backups, and staff shared logins — a notifiable-data-breach waiting to happen.

What it had to do

• Online bookings that sync with the practice management system
• Patient data handled to Australian Privacy Principles standard
• Backups that provably restore
• No disruption to a fully booked clinic during migration